InMEDIA Hosting Services

1.	Who are InMEDIA Limited?
2.	How do I get started?
3.	How long does it take to get completely set up?
4.	What is in the Welcome E-Mail?
5.	Will I have 24-hour access to my web site via FTP/POP?
6.	What is the backbone connection speed of InMEDIA servers?
7.	Do you offer service outside of NZ?
8.	Does InMEDIA Hosting offer Technical Assistance?
9.	What is a Virtual Domain?
10.	Who is the InterNIC?
11.	Can I access my domain address with or without the "www"?
12.	Do you offer dial-up Internet access?
13.	Do you handle the domain registration process?
14.	Can I transfer an existing domain to your servers?
15.	How long does it take before my domain name is active?
16.	How do I transfer files to my web site?
17.	Will I have unlimited access to update my pages?
18.	Can I use my account for commercial purposes?
19.	How long does it take to set up a new account?
20.	Can I subdivide my space and resell it?
21.	Can I register additional domains to point to a subdirectory of my main domain?
22.	Can I have additional domains pointing to the same main page of my domain?
23.	Are 3rd level domains available (anyname.mydomain.com)?
24.	Can I have my MX or CNAME records updated?
25.	How can I pay for my account?
26.	Does Dotcoms Hosting host Adult-Related Web Sites?
27.	Do I have access to my own personal SMTP server?
28.	I'm new to the web. Where do I start?
29.	Do you offer other services?
1.	Who are InMEDIA Limited? InMEDIA Limited are a New Zealand based company, specialising in Development, Design and Virtual Hosting services. We aim to provide the best possible service at the most competitive price. Back to top
2.	How do I get started? Choose your hosting plan, then sign up via our hosting plans webpage Payment can be made with your Visa / Mastercard. We will contact you with all of the details required to get you up and running as quickly as possible (within 24 hours). We also accept payment via Cheque / Wire transfer via our online. This takes longer to process as we need to receive the funds into our account before setting your account up. You may provide payment by automatic payment via your bank on a monthly basis - Cheque orders have a minimum of 3 months advance payment. If you have any questions whatsoever regarding our services, please do not hesitate to contact us sales@inmedia.co.nz Back to top
3.	How long does it take to get completely set up? Your account will be active on the day that your funds are cleared into our account. Credit card payments are authorised in real time, so we offer a same day set-up. After your registration is complete and your account has been processed, you will receive your welcome e-mail. The e-mail will give you all the information you need for setting up your site, your IP Address, FTP information, and other important hosting details that you may need. Back to top
4.	What is in the Welcome E-Mail? This e-mail message will welcome you to our service and provide all of the information that you will need to get started uploading your files to our server, create mail accounts and support contact details. You can contact us via e-mail at any time 24/7/365 with any questions that you may have regarding our service. Our staff will be only too happy to help. Back to top
5.	Will I have 24-hour access to my web site via FTP/POP? Yes. You can have full, unrestricted access via FTP and to your POP e-mail account 24 hours a day. Back to top
6.	What is the backbone connection speed of the InMEDIA servers? Redundant Internet Connections - Our datacenter has multiple connections from different backbone providers; huge fiber connections from the largest and most trusted providers around. Full Duplex GIG Network - This allows more bandwidth per line, with less bottlenecks, to allow for maximum speed. Burstable Bandwidth - We don't cap your bandwidth usage, all our network connections are 100% fully burstable. Back to top
7.	Do you offer service outside of the N.Z.? Yes, we currently service clients from various global locations and we can host any foreign domain extension. Our Data Center is a state of the art facility located in Dallas, Texas which offers complete redundancy in power, HVAC, fire suppression, network connectivity, and security. Technical Support 24/7 - Our datacenter is staffed 24/7 .. Need help at 2 a.m.? No problem! We manage our servers remotely 24/7 to ensure that our service is always available. Security - In additional to the on-site security staff, access is controlled by state-of-the-art identification systems, including a biometric hand scanner and card reader. Back to top
8.	Does InMEDIA offer assistance? Yes, we offer free assistance to get you setup on the web. email our support team and they will assist you as much as they can. Support is high on our list of priorities and we try to make everything that we do efficient. You can be rest assured that if you require assistance, we will endeavor to provide it. Back to top
9.	What is a Virtual Domain? A Virtual Domain means having your own domain name (http://www.yourname.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however you are still professionally represented via your own personal Internet web address domain name (www .your.com) and by your own personal e-mail address domain name (you @your.com) Back to top
10.	Who is the InterNIC? The InterNIC is an independent organization responsible for holding the registration and routing of Internet domain names. Don't worry about the Internic charging you for Domains after you have registered them with us, as unlike other registrars there are no extra Internic fees associated with our Domain name registration service - What you see is what you pay! Back to top
11.	Can I access my domain address with or without the "www"? Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer. Back to top
12.	Do you offer dial-up Internet access? No, you will need local Internet access in order to maintain your web site and retrieve email addressed to your site. You will need to contact an Internet Service Provider (ISP). Back to top
13.	Do you handle the domain registration process for .com, .net and .org domains? Yes. Just send us your requirements to domains@inmedia.co.nz Back to top
14.	Can I transfer existing domain names to your servers? Yes, all that is required is for you to sign up for our hosting and change the name servers for your domain, with your current registrar. You should keep the service with your current provider while waiting for the changes to take effect. All email and web pages will still be accessed from your current site. When you receive confirmation, telling your account has been opened, you must update the name servers for your domain at your registrar. After you have completed that, there is a 24-72 hour propagation period where visitors could go to either site. At the end of the 72 hours, when your domain has resolved to our server, you should contact your previous host to have them delete the old domain from their records and update their DNS record. Back to top
15.	How long does it take before my domain name is active? For the Global DNS tables to be updated, takes about 24-72 hours. Back to top
16.	How do I transfer files to my web site? Files must be transferred to the web server via File Transport Protocol (FTP) or through your control panel. (FrontPage™ extensions must be applied to your account first, if you use this software) Back to top
17.	Will I have unlimited access to update my pages? You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure. Back to top
18.	Can I use my account for commercial purposes? Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to the users of the Internet community and we encourage our customers to utilize their accounts for commercial purposes as long as they abide by our terms and conditions. Back to top
19.	How long does it take to set up a new account? New accounts are set up within 24 Hours from the time that we receive your order and payment has been confirmed. Once an account is set up an activation notice will be sent to you via email including your user-ID, password, and IP address. You can then begin uploading files to your new web site immediately. Back to top
21.	Can I register additional domains to point to a subdirectory within my main domain? Yes, there are sub-domains available too, the number depending upon your plan. This enables you to access your sub-directory via http://your-sub-directory.your-domain-name.com Back to top
22.	Can I have additional domains pointing to the same main page as my main domain? Yes, you can have additional domains point to your main account or even a subdirectory. You can host as many sites as you like on the one account. This can be achieved by installing a script - we do not supply or provide support for these scripts. If you use them, you will need the necessary knowledge of how to implement them. Back to top
23.	Are third level domains available (anyname.mydomain.com)? Yes. Sub-domains can be added onto your account. We do not support sub-domains with the www. extension - http://www.sub.yourdomain.com - only - http://sub.yourdomain.com Back to top
24.	Can I have my MX or CNAME records updated? Your MX and CNAME records can be updated. Back to top
25.	How can I pay for my account? We accept credit card, automatic payments from your bank and cheques. 3 Months advance payment is required for cheque payments. Back to top
26.	Does InMEDIA Hosting host Adult-Related Web Sites? No. Back to top
27.	Do I have access to my own personal SMTP server? Yes, this would be mail.yourdomain.com - Alhough we do prefer that you use your ISP's SMTP servers. Back to top
28.	I'm new to the web. Where do I start? We suggest contacting sales@inmedia.co.nz and we will provide you with the information that you require. Back to top
29.	Do you offer other services? Yes, see our services page for our full service list including software downloads and search engine submission. Back to top

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